Who Should Implement Human Factors and Ergonomics Initiatives?
Implementation of human factors and ergonomics initiatives should be considered by any organization where their employees interact with systems and/or they produce technology that requires customer interaction. This is especially important for organizations that are concerned about decreasing errors, time-to-market, and customer support costs; and increasing customer productivity, safety, loyalty, and positive word-of-mouth.
Typically, if the organization uses in-house staff to implement human factors and ergonomics initiatives, they will have a background in the relevant disciplines, including experimental psychology, information processing, research and analysis methods (qualitative and quantitative), and systems theory - along with a working knowledge of the technology, product, or process in question.
Given people’s inherent complexity and the breadth of knowledge required to understand their abilities and limitations when interacting with system elements, often times organizations hire consultants that specialize in human factors and ergonomics. Ideally, they are consultants with graduate educations in human factors and ergonomics and have experiences working with organizations in a wide variety of domains.