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Expert Evaluations

An expert evaluation is a subjective analysis of a product's design, conducted by one or more usability experts. The main goal is to identify any problems associated with the usability of products or user interfaces.

What We Do

We’ll evaluate the usability of your product or service by focusing on critical task areas and evaluating them from the perspective of typical intended users. The analysis includes comparing the design against industry-standard heuristics, or rules-of-thumb for usable designs. These heuristics vary by type of product.

What You Get

A report outlining potential usability pitfalls, with recommendations for improvement and mockups of alternative designs.



Benchmark Research & Safety, Inc. is a human factors and ergonomics consulting firm that specializes in usability, user-centered design, product safety, warnings, expert witnessing, research (design, ethnographic, perceptual) and training. Benchmark Research & Safety, Inc. is one of the few multi-capability firms in the Northwest - headquartered in Moscow, Idaho with branch offices in Boise and Rigby, Idaho; Portland, Oregon; and Grand Junction, Colorado.