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Research and Design for Usability

In a complex world, we are drawn to solutions that don’t add complexity. We want technology to improve our lives without requiring steep learning curves. At Benchmark, we use a variety of techniques to help businesses develop solutions that are easy to learn and easy to use.

Usability Testing

We evaluate solutions against industry best-practices and accepted standards, to highlight strengths and weaknesses from a usability point of view. These evaluations can take a variety of forms, from the informal heuristic to a formal usability inspection or cognitive walkthrough.
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User-Centered Design

We analyze requirements and apply what we know about human cognitive and perceptual norms. We develop design tools and guidelines based on what we learn about a product’s real-world customers, and generally play the role of end-user advocate throughout the design process.
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User Experience Research

We survey, observe, or interview, in a user’s own environment or in lab facilities, using a wide variety of techniques. The goal is to discover and describe characteristics of a target audience so that solution-developers gain a deep understanding of their users.
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Capabilities & Expertise


Benchmark Research & Safety, Inc. is a human factors and ergonomics consulting firm that specializes in usability, user-centered design, product safety, warnings, expert witnessing, research (design, ethnographic, perceptual) and training. Benchmark Research & Safety, Inc. is one of the few multi-capability firms in the Northwest - headquartered in Moscow, Idaho with branch offices in Boise and Rigby, Idaho; Portland, Oregon; and Grand Junction, Colorado.