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Task Analysis

Task analysis is the process of learning about the users of a system by observing their behavior and their work in a realistic setting.

What We Do

There are many techniques that can be applied to accomplish this: contextual inquiry, video diaries, job shadowing, and more. The goal is to understand what users actually do (as opposed to what they say they do), and the environmental, social, and cultural influences on the task of interest.

What You Get

Output can include task or process flow diagrams, fault tree or error tree diagrams, critical path analysis reports, and many more.


Benchmark Research & Safety, Inc. is a human factors and ergonomics consulting firm that specializes in usability, user-centered design, product safety, warnings, expert witnessing, research (design, ethnographic, perceptual) and training. Benchmark Research & Safety, Inc. is one of the few multi-capability firms in the Northwest - headquartered in Moscow, Idaho with branch offices in Boise and Rigby, Idaho; Portland, Oregon; and Grand Junction, Colorado.