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Usability Testing

We evaluate solutions against industry best-practices and accepted standards, to highlight strengths and weaknesses from a usability point of view. These evaluations can take a variety of forms, from the informal heuristic to a formal usability inspection or cognitive walkthrough.

Benefits of Usability Testing

Expert evaluations are relatively inexpensive and can be done in a few days. Evaluations involving end-users take a bit longer but provide a much richer understanding of real users’ responses to the usability issues they uncover.

When to Consider Usability Testing

Competitive evaluations can be useful in early exploration, to generate design ideas. Design evaluations can take place as soon as concepts or prototypes are available.

Read more about the benefits of each technique below:


Benchmark Research & Safety, Inc. is a human factors and ergonomics consulting firm that specializes in usability, user-centered design, product safety, warnings, expert witnessing, research (design, ethnographic, perceptual) and training. Benchmark Research & Safety, Inc. is one of the few multi-capability firms in the Northwest - headquartered in Moscow, Idaho with branch offices in Boise and Rigby, Idaho; Portland, Oregon; and Grand Junction, Colorado.