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User Acceptance Testing

User acceptance testing refers to evaluating user performance and acceptance of a product in a controlled setting, so that user experiences can be directly compared and quantified.

The crucial aspect of this usability testing is to observe what the users actually do with the product, as opposed to what they say they do, and to identify places in the product where behavior prevents them from completing the task successfully. These tests are most effective if conducted on pre-released prototypes, so that usability issues uncovered in the testing can be addressed before the final release.

What We Do

These tests are usually conducted with a small sample of users (6 or 7), who attempt a set of tasks deemed critical to product acceptance (usability goals). The controlled setting may be a laboratory, or it may refer to limitations imposed on the tasks, such as constrained data sets or precise scenarios.

What You Get

A final usability test report that includes profiles of the target users, observed usability issues, and suggestions for improvement. The study can also include subjective assessments by the target users about their preferences and attitudes toward the product or service.


Benchmark Research & Safety, Inc. is a human factors and ergonomics consulting firm that specializes in usability, user-centered design, product safety, warnings, expert witnessing, research (design, ethnographic, perceptual) and training. Benchmark Research & Safety, Inc. is one of the few multi-capability firms in the Northwest - headquartered in Moscow, Idaho with branch offices in Boise and Rigby, Idaho; Portland, Oregon; and Grand Junction, Colorado.