User-Centered Design Work Samples
Starting with your requirements, we develop personas and scenarios that provide an ideal user experience, followed by storyboards and prototypes. We will obtain user input and feedback throughout the process to ensure that the user experience is optimized for usability. In the example shown below, the objective was to allow farmers to apply for funding via the web.
Deliverables:
- Storyboards & wireframe site for team review
- Mockups & interactive prototype for user evaluation
- Final design specification
In a project for a state law enforcement agency, we analyzed the requirements for a major overhaul of the department’s intranet site. The goal was to create a new intranet application that would combine several functions and automate data storage. We conducted on-site visits that included structured interviews, job shadowing, and artifact analysis of the paper-and-pencil methods being used at the time.
Deliverables:
The final report included user and environment profiles, as well as system requirements in each of these categories: General web usability, Environmental, Enterprise, and Task-specific.
In a project for a health-care review organization, we created scenarios as part of the design process, a step between user requirements and mockups. We also used scenarios to flesh out peripheral tasks and design elements when time did not permit complete mockups.
Deliverables:
A series of documents describing a task or collection of tasks, including the primary and secondary user roles as well as the ideal task flow.
When we developed a knowledge management system for a federal agency, we soon realized that the wide range of goals and audience types called for a trio of related websites. The sites continue to evolve and grow in a way that is much easier to scale than if it had all lived under the same web domain.
Deliverables:
Knowledge management system taxonomy, site maps, and wireframes.
In a project for a state law enforcement agency, they wanted to automate several departmental tasks using an intranet web application. We spent three days on-site in the department and used a number of techniques to develop a deep understanding of their tasks, in order to identify places where automation made sense.
Deliverables:
We created detailed descriptions of existing tasks in order to point out barriers and problems. We then created task flow diagrams showing a more ideal information flow. These task flow diagrams became the basis for our information architecture of the new intranet site.
In this project for a state government agency, we were designing a web-based application to allow farmers to apply for federal funding via the Internet.
Deliverables:
We created boxes-and-arrows storyboards, then created prototypes that incorporated the visual look and feel.
In a project for a federal government agency, we developed a detailed UI specification as well as mockups for all pages in the application.
Deliverables:
A 45-page Microsoft Word document containing text and images.
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