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User-Centered Design

We analyze requirements and apply what we know about human cognitive and perceptual norms. We develop design tools and guidelines based on what we learn about a product’s real-world customers, and generally play the role of end-user advocate throughout the design process.

Benefits of User-Centered Design

When these techniques are applied in early design stages, the early feedback and validation inherent in the techniques will contribute toward a solution that users find easy to learn, and companies find easy to support.

When to Consider User-Centered Design

Use these techniques when a solution, product, or technology concept needs to be defined, given detailed structure, and implemented in a manner that will provide a positive user experience.

Read more about the benefits of each technique below.



Benchmark Research & Safety, Inc. is a human factors and ergonomics consulting firm that specializes in usability, user-centered design, product safety, warnings, expert witnessing, research (design, ethnographic, perceptual) and training. Benchmark Research & Safety, Inc. is one of the few multi-capability firms in the Northwest - headquartered in Moscow, Idaho with branch offices in Boise and Rigby, Idaho; Portland, Oregon; and Grand Junction, Colorado.